Kew Reviews

All the indoor glass houses tropical, temperate etc are shut to the public. Long journey taken by me and mine just to walk in a very ordinary park grrrrrrrrrrrrrrr. The email I received the day before had no mention of these Covid restrictions - yes - there was a link to click on to another page I've since found - but tickets would not be refunded in any case grrrrrrrrrrrrrr

Been a member for about 5 years. Members slots are consistently sold out so I cannot book to visit the gardens and refuse the pay twice for a non members slot. I paid for membership to recieve no benefits basically. Plus my latest card never arrived so I missed out on about 3 months membership.

Kew Gardens has been our sanctuary during the lockdown. It is very well maintained with numerous choices of place to dine (i.e. take away during the pandemic). I have been a member for 10+ years and will continue to support these beautiful gardens.

I came for the exotic things and they were closed so I paid for seeing just an ordinary garden . We live in a world where you ha e to pay a ticket to see a park just like any other. I regret going there.

I had trouble getting a refund for tickets to Kew Wakehurst from a third party ticketing website. I got in touch with the Kew Wakehurst team who were quick to respond, sympathetic to the issue and got things sorted within a couple of days. I've not been to the gardens at Wakehurst themselves, but if they're anything like the customer service I experienced there, they will no doubt be magnificent.

I'm furious that the company you used to issue the tickets for Christmas at Kew is absolutely incompetent. They are refusing to give my full refund and I have paid for the insurance. I'm not going to book this event ever again.

In the first lockdown they had a fair ticket pool for member tickets - members have equal rights with non-members.But a few months ago it changed. For example currently all member tickets sold for this and next 2 weekends, nevertheless I can buy a ticket for a full price for today (Sunday). So I already paid for maximal membership, but I can't use it. Very disappointing.Nice place to visit, but COVID member policy is very bad.

Brilliant place to visit on a summers dayVisited in april last year during the heatwave and couldn't think of anywhere i'd rather have visited, the greenhouse was tropical and sweltering and full of interesting plant life and the wildlife by the river were entertaining

Kew Gardens is a wonderful organisation.Not only is Kew Gardens the most beautiful location in London but it is also one of the best managed. The staff are unfailingly friendly and polite but also very helpful. The recent challenges they have faced over the last few have been dealt with professionally and carefully. I have been a member for 3 years now and I cannot fault anything. The staff do all they can to help you and I always feel welcome

I haven't been allowed to enter the Garden because i had my ticket only in electronic format. Hopeless service and nobody could do anything about it.

I've been a member and supporter for over 10 years.Each year it becomes less like a botanic garden and more like a cheap amusement park. It's rather pathetic the decline in events like the Xmass Light show, Music at Kew and the Orchids.NOW with the Pandemic ending they are about to open and have "allowed" members to book tickets. Of course they are all sold out and we can pay full price.The greed behind the running of this park is disgusting.

I've been a member of kew gardens for over a year now and love it. The flowers are beautiful, they change the displays regularly, and the staff are always friendly. The children's area is great and my nephew loves it. The events are fantastic. The queues get busy on weekends and on sunny summer days, however, members get priority access which is amazing. The drinks prices and gift shop are expensive but as to be expected for a London tourist attraction.